Question 1

How long does shipping take?

Accepted Answer

UK orders ship in 3–5 working days. EU in 5–7. US in 7–10. Trackable from the second it leaves the warehouse.

Question 2

Are your products legit / not just AliExpress?

Accepted Answer

Every product is hand-picked, tested in-house by our team, and shipped from our UK/EU warehouses. We reject roughly 80% of what we sample.

Question 3

Can I return something?

Accepted Answer

Yes — 30-day no-drama returns on everything. Just hit /pages/returns and we'll generate a label.

Question 4

Do you ship outside the UK and EU?

Accepted Answer

Yes, we ship to most of the world including the US, Canada, and Australia. Delivery times and shipping fees vary by country.

Question 5

Are these products under warranty?

Accepted Answer

Most electronics ship with a 12-month manufacturer warranty. Specifics are listed on each product page.

Question 6

Do you offer student discounts?

Accepted Answer

Yes — we partner with Student Beans for 15% off. Verify on checkout.

Question 7

How do I use a discount code?

Accepted Answer

Enter it at the Shopify checkout under 'discount code' before paying.

Question 8

Can I change my order after placing it?

Accepted Answer

If it hasn't shipped, yes — email hey@flexbucket.com within 12 hours.

Question 9

Do you do influencer or gifting partnerships?

Accepted Answer

Always. DM @flexbucket on Instagram with your reach + content style.

Question 10

Is FlexBucket a real brand or a flip?

Accepted Answer

Real brand. Real warehouses. Real team in London. Receipts on every product page.

Frequently asked